Booking terms
for direct bookings made through this website
Last updated:
This is a courtesy translation. In case of any discrepancy, the Italian text prevails.
1. Who we are and who your contract is with
This website (Cinque Terre Apartments) is run by Jacopo Crovara, sole proprietorship based at Via Tracastello 190c, 19017 Riomaggiore (SP), Italy, VAT no. 01586700112, REA SP-244545.
Your contract for the stay is with the lessor (host) of the apartment you choose:
- Nadir: Jacopo Crovara (sole proprietorship, VAT no. 01586700112).
- Rio View: Jacopo Crovara (sole proprietorship, VAT no. 01586700112).
- Casa Maja: Barbara Bonfiglio (private individual, short-term rental).
Where the lessor is a private individual, the stay is a short-term rental let by a private person (locazione breve, Article 4 of Decree-Law 50/2017).
For all apartments, communications go through the website's email address: if you have any questions, write to jacrov05@gmail.com.
2. Requests and booking confirmation
- A request sent through the website is not a booking and does not involve any payment.
- We reply by email confirming availability, the amount due and the payment instructions.
- The booking is confirmed when the lessor receives the first payment (deposit or full amount) and we send you a written confirmation.
3. Prices
- The total includes the nights, any extra-guest fee beyond the 2 guests included, the final cleaning and the tourist tax.
- The tourist tax is €3 per person per night, for a maximum of 3 nights. Children up to 10 years old are exempt. It is collected on behalf of the Municipality of Riomaggiore.
- All prices are in euros (EUR).
4. Payment
- You can pay a 20% deposit of the total (tourist tax included) at confirmation and the balance no later than 14 days before arrival, or pay everything up front.
- If your arrival is within 21 days, the full amount is due at confirmation.
- You can pay by card, through a Stripe payment link in euros, or by bank transfer. Your card details never reach the lessor.
- Payments go directly to the lessorof the apartment: the Stripe payment link and the IBAN are in the lessor's name.
- The IBAN is only sent by email. The sender's bank fees on transfers are borne by the guest.
5. Cancellation by the guest
- More than 14 days before arrival: 20% of the total (the deposit) is kept. If you had already paid in full, the rest is refunded.
- Within the 14 days before arrival: nothing already paid is refunded.
- A no-show is treated as a cancellation within the 14 days before arrival.
- Refunds are made by the same method used for payment. Card refunds take a few business days.
- At their discretion, the lessor may offer a change of dates instead of a refund.
6. Unpaid balance
If the balance is not paid by the due date, the booking lapses, the nights are released and the deposit is not refunded.
7. Right of withdrawal
The 14-day right of withdrawal for distance contracts does not apply to accommodation services for specific dates (Article 59(1)(n) of the Italian Consumer Code, Legislative Decree 206/2005; Article 16(l) of Directive 2011/83/EU). The cancellation rules above apply instead.
8. The stay
- Check-in from 15:00, check-out by 10:00.
- Minimum stay of 2 nights.
- The maximum number of guests indicated for each apartment cannot be exceeded.
- Pets are not allowed.
- The house rules of each apartment apply; you can find them on its page among the apartments.
- ID documents of all guests are required at check-in, because the lessor must report their details to the police (Questura) under Article 109 of the Italian Consolidated Law on Public Security (TULPS).
9. Governing law and privacy
These terms are governed by Italian law, without prejudice to the mandatory consumer protections of the country where you reside. For how your personal data is handled, see the privacy policy.